Details
Course Description
In this course we will address topics pertaining to effectively managing resident care in assisted living, as well as important issues an administrator may face in residential care and assisted living settings. We will discuss topics such as: assessments and service planning; personal care services; medication management; food service; activity planning; and much more.
Course Objectives
By the end of this course the participant will be able to:
- 1. Develop strategies to providing the highest quality of care to each resident in his or her assisted living and residential care community.
- 2. Understand how to effectively manage assessments and service planning.
- 3. Operate in a person centered care perspective to provide quality care.
- 4. Describe safe medication management strategies.
- 5. Provide quality food service as well as activities and much more.
Course Outcomes
- I. Introduction
- II. Person Centered Care
- a. Hospitality model
- b. Evaluating standards
- III. Residents Served in Assisted Living
- a. The “typical” assisted living resident
- b. Aging process
- c. Physiological changes of aging
- d. Neurological related diseases/disorders
- e. Dementia
- i. Strategies of effective dementia care
- ii. Dementia specific training
- iii. Activities
- iv. Pain management
- v. Wandering and elopement
- IV. Care and Services Provided
- a. Statistics
- b. Assessment and Service Planning
- i. Philosophy
- ii. Residents involvement
- iii. Identification of needs
- iv. Medication administration
- v. Function capabilities
- vi. Cultural and religious
- c. Know your state regulations
- d. Personal care services
- i. Typical services provided
- ii. Specialized services
- e. Enhanced services and increasing acuity
- f. Medication management
- i. Delivery
- ii. Assistance
- iii. Pharmacy
- iv. Assist vs. Administer
- v. Side effects and drug interactions
- vi. Concerns and precautions
- vii. Common medication abbreviations
- g. Food service
- i. Meeting national standards
- ii. Utilizing qualified individuals
- iii. “Therapeutic Diet”
- iv. Nutritional assessment
- v. Environment and location
- h. Activities
- i. Housekeeping
- j. Laundry
- k. Transportation
- V. Healthcare Services
- a. Community resources
- b. Resident policies
- VI. Professional Ethics
- a. Defining ethics
- b. Staff conduct
- c. Decision making
- d. Code of ethics (ACHCA)
- VII. Recordkeeping
- a. Requirements
- b. Recommendations
- c. Protection and confidentiality
- VIII. Move-in and Resident Retention Issues
- a. Tips for resident retention
- b. Statistics
- IX. End of Life
- a. Advanced directives
- b. Changes in level of care
- c. Hospice
- d. Death and dying
- e. Hospice
- X. Policies and Procedures
- a. Purpose
- b. Admission
- c. Resident’s guardian and/or conservator
- d. Resident assessment
- e. Other
- XI. Emergency preparedness
- a. Possible scenarios
- b. Evacuation plan
- c. Staff training
- XII. Resident Rights
- a. Specific rights afforded to residents
- b. Regulations
- XIII. Quality Assurance
Instructor: Sandi Flores, RN and Josh Allen, RN
Josh Allen is a Registered Nurse with over 20 years of experience in senior living. As the Director of InTouch at Home, Josh oversees all aspects of business development, care, services, and operations for the organization. As a part of the SRG Senior Living family of companies, InTouch at Home delivers personalized care and services to clients living in senior living communities as well as private residences across three states.
Josh also serves on the board of the American Assisted Living Nurses Association, and represents AALNA on the boards of the Center for Excellence in Assisted Living and Coalition of Geriatric Nursing Organizations. Josh has previously served as President and CEO of Care and Compliance Group, a leading training solutions provider.
Sandra Flores, RN is a respected educator, consultant, and published author for the Assisted Living industry. Sandi is past president of the American Assisted Living Nurses Association representing the organization in Washington, DC as a board member of the Center for Excellence in Assisted Living. She serves as a consultant on resident care with over 3000 beds under clinical management. She also provides expert witness for legal review to industry providers. As an educator, Sandi has instructed more than twenty thousand residential care administrators and caregivers throughout the western United States. Sandi also co-authors a monthly column in the magazine Geriatric Nursing.