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Respecting Resident Rights, Promoting Dignity, and Encouraging Independence

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Respecting Resident Rights, Promoting Dignity, and Encouraging Independence

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This course is not approved by the California Department of Social Services (CDSS). For courses that are approved to meet the CDSS certification or recertification requirements, please click here.

Three critical components to providing resident-centered care. Each of these three components are discussed in detail and examples are provided to help administrators and direct care staff apply these concepts with their residents.

Course Information:
  • Online Training Course
  • Credit Hours: 1
  • Critical Components to Providing Resident-Centered Care
  • How To Enhance Resident Self-Esteem and Well-Being
Helpful Instructions
 Purchasing Courses for Yourself Purchasing Courses for Yourself:

This Training course is delivered 100% online through our Online Campus. In order to enroll you in a course we will need to collect your First Name, Last Name and Email Address.

When you place your order we will create an account for you, or add the courses to your existing account if you are a return customer. Access to the Online Campus is based on your email address. If you are a return customer, please purchase using the same email address used previously to avoid creating a duplicate account.

The course(s) you purchase will be available within 10 minutes of purchase and your login information will be sent to the email address you provide.
 Purchasing Courses for Others Purchasing Courses for Others:

This Training course is delivered 100% online through our Online Campus. If you are purchasing for others or your employees, please make sure to provide the First Name, Last Name, and Email Address of the person who you are purchasing for.

IMPORTANT: Access to the Online Campus is based on email addresses. If you are purchasing for multiple people, each person must have a unique email address to access the Online Campus. DO NOT USE THE SAME EMAIL ADDRESS FOR DIFFERENT INDIVIDUALS!

When you place your order we will create accounts for each individual you are purchasing for. If you are a return customer, please purchase using the same email address used previously to avoid creating duplicate accounts.

Example: Jim is buying a course for Bob. Jim will provide Bob’s First, Last and Email before the course is added to cart. Jim then uses his personal information for the checkout process.

We understand no one likes to give out their information and that’s why we only require the course attendee’s First Name, Last Name and Email to add the course to your shopping cart.

The course(s) you purchase will be available within 10 minutes of purchase and each person’s login information will be sent to the email address you provide.


Course Description

Respecting resident rights, promoting dignity, and encouraging independence are important to enhance resident self-esteem and well-being.

Course Objectives

By the end of this course participants will be able to:
  • 1. Discuss the importance of resident-centered care.
  • 2. Discuss the resident rights common in assisted living/resident care Communities.
  • 3. Name the purpose of each of the common advance directives.
  • 4. Identify ways to respect a resident’s confidentiality rights.
  • 5. Explain residents’ right to privacy and provide examples.
  • 6. Discuss ways to enhance a resident’s dignity and self-esteem.
  • 7. Explain the importance of encouraging independence.
  • 8. Discuss ways you can encourage a resident’s independence.

Course Outcomes

Hour One
  • I. Introduction
  • a. Defining the principle of Person-Centered Care
  • II. Respecting Resident Rights
  • a. How are “resident rights” defined?
  • b. Basic Rights:
  • i. Reside in a safe and decent living environment, free from abuse, neglect and restraint
  • ii. Be treated with considerations and respect and with due recognition of personal dignity, individuality, and the need for privacy
  • iii. Exercise civil liberties, including the right to independent personal decisions, including the right to vote
  • iv. Access to adequate and appropriate health care consistent with established and recognized standards within the community
  • v. Freedom to participate in and benefit from religious activities
  • vi. Present grievances and recommend changes in policies, procedures, and services provided to them
  • vii. The right to have privacy when making/receiving telephone calls or having visitors
  • c. Person Centered Care
  • I. CEAL defines Person Centered Care:
  • 1. A comprehensive and on-going process of transforming an entity’s culture and operation into a nurturing, empowering one that promotes purpose and meaning and supports well-being for individuals in a relationship-based, home environment
  • ii. Task Oriented vs. Person Centered Care
  • iii. Affects the quality of life and quality of care for elders
  • iv. A culture of mutual respect honors and recognizes the unique interests, preferences, talents and life experiences of each member of the community
  • v. This understanding permeates all behaviors and serves to rebalance the environment form one that is task-oriented to one that is individualized and person-oriented
  • vi. Includes:
  • 1. How the management of the community treats, trains and empowers the staff
  • d. Who decides what a meaningful life is?
  • i. Definition of “meaningful life” according to CEAL
  • ii. Not simply a task relegated to someone hired for activities
  • iii. Not the same for everyone
  • iv. Elders are not always on the receiving end of care
  • III. Promoting Dignity
  • a. Residents have the right to be treated with consideration, respect and full recognition of dignity and individuality
  • b. Residents in Assisted Living are adults
  • I. Our choice of words and tone of voice should be age-appropriate
  • ii. Activities must also be appropriate to an adult population
  • c. Privacy and confidentiality laws and regulations are determined by each individual state
  • i. Privacy in correspondence
  • ii. Communications
  • iii. Visitations
  • iv. Financial and Personal Affairs
  • v. Hygiene
  • vi. Health-related Services
  • 1. HIPAA may not apply to the assisted living setting, but all staff should be aware of confidentiality issues related to protected health information
  • IV. Resident Generational Differences
  • a. The generation in which a person is raised directly influences his/her expectations of care
  • I. GI Generation
  • 1. Born 1901-1926
  • ii. Mature/Silent Generation
  • 1. Born 1927-1945
  • iii. Older Baby Boomer Generation
  • 1. Born 1946-1964
  • V. Staff Generational Difference
  • a. Staff providing care to residents come from the youngest of the three living generations.
  • 1. Significant to how they communicate
  • 2. Their work ethic/expectations
  • ii. Younger Baby Boomer Generation
  • 1. Born 1946-1964
  • iii. Generation X
  • 1. Born 1965 -1980
  • iv. Generation Y
  • 1. Born 1981-2000
  • VI. Encouraging Independence
  • a. Know your resident
  • I. A person-centered care approach likely begins with a social history of the resident so the staff can better direct the resident’s plan of care
  • b. Know your history
  • i. Where and when a person was raised will tell a staff member quite a lot about how that resident will age
  • ii. At the resident’s pace and on the resident’s schedule
  • c. Use it or lose it
  • I. Helping an assisted living resident maintain as much physical function as possible provides them with more independence
  • ii. Physical function is diminished if muscle tone breaks down
  • iii. Person centered care encourages elders to do as much as possible for themselves to retain maximum physical function – an important feature of well-being and self-esteem
  • iv. A staff member aware of the emotional benefits of having purpose in daily life will use their knowledge about a resident’s life story, interests, talents and capabilities to find ways to encourage each resident to share their interests and talents with people both inside and outside of the assisted living community
  • VII. Conclusion

Instructor: Laura Gumban, R.N.

Laura Gumban, LVN is currently the Resident Care Coordinator at the Eskaton Lodge Brentwood in Brentwood California. There, she is responsible or budget maintenance; she is a liaison with the medical community; she interviews, hires, schedules, and supervises clinical staff; she completes resident assessments and quarterly evaluations; and is the director of nursing duties.Laura has been with Eskaton Lodge Brentwood since 2006. Previously she was an MDS Nurse for the Elmhaven Care Center in Stockton, California and was a MDS/TILES Nurse at Heritage Oakes Estates in Balliger Texas.

Additional Information

Canonical Link No
Course Type Online Course

Respecting Resident Rights, Promoting Dignity, and Encouraging Independence