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Client Communications and Service

  1. 8 Hour CEU Package

    Course Number:
    • Online Training Course
    • Credit Hours: 8
    • Satisfy Your Annual NAB Continuing Education Requirements
    • This Package Contains a Variety of Continuing Education Topics
    8 Hour CEU Package #4 - NAB Approved
    $127.95
  2. 12 Hour CEU Package

    Course Number:
    • Online Training Course
    • Credit Hours: 12
    • Satisfy Your Annual NAB Continuing Education Requirements
    • This Package Contains a Variety of Continuing Education Topics
    12 Hour CEU Package #4 - NAB Approved
    $183.99
  3. Unlimited Access

    Course Number:
    • Over 100 hours of online continuing education
    • Approved by NAB and CA DSS
    • Approved for Administrators: Assisted Living, RCFE, ARF, & Home Care
    • Satisfy your continuing education requirements
    Get over 100 hours of online continuing education including self-paced courses and regular webinars for one low price. Take as many courses as you want for an entire year. All courses approved by the National Association of Long Term Care Administrator Boards, and California Department of Social Services.
    $209.99
  4. Be Reliable: Following through

    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • Importance and Essential Elements of Reliability
    • The Steps to Being a Reliable Caregiver
    Being courteous, polite and responsive isn’t the whole task. A key to great customer service is being reliable.
    $15.99
  5. Listening: Focus on the Client

    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • Good Listening
    • Opinion Giving, Interruption, Judgement, and Responding in Positive Ways
    Listening sounds easy enough, but it takes special skills to learn to be an active listener.
    $15.99
  6. Be There: People come first

    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • Demonstrate the Seven Steps of Being There for the Client
    • Establish Priorities And Understand That People Come First
    Being available for clients is the first step in good customer service.
    $15.99
  7. Courtesy: Beyond Politeness

    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • The Importance of Courtesy Within the Workplace
    • The Five Steps of Courtesy Face-To-Face Communication
    More than just being polite or nice to people, courtesy involves a set of unwritten rules for interacting with clients and guests on the job.
    $15.99
  8. Stress and Healing: The Magic of Therapeutic Communication

    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • Stress Management Techniques and Their Role in Healing
    • Identify Ways You Can Use Your Words and Body Language to Put Clients at Ease
    Caregivers are instrumental in soothing and calming clients. This course will identify ways you can use your words and body language to put clients at ease - while also discussing important boundaries to respect in your line of work.
    $15.99
  9. Clientspeak: Patronizing Language

    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • Statistical Look at How People React to Clientspeak
    • Activity on Language That Bothers People
    Everything from the tone to what words you use affects the people in your care, and this course identifies what type of speech can offend, and what type can positively affect the relationship between caregiver and client.
    $15.99
  10. Be Positive: Going the Extra Mile

    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • Understand How Being Positive Relates to Customer Service
    • How to Incorporate a Positive Behavior and Attitude
    Being positive means finding reasons why things will work, instead of reasons why it won’t.
    $15.99